My blog posts:
Why Most Customer Feedback Analysis Suck and How to Fix it
Sarcasm in Customer Feedback: How Common is it Actually?
Emotional Analysis Of Customer Feedback: The Missing Link
Why Word Clouds Harm Insights
Customer Sentiment Analysis: Explained in Simple Terms
Actionable Insights: Can Data Analysis Software Deliver Them?
What is Natural Language Processing: 8 Examples You Use Every Day Without Noticing
Understanding Customer Comments is Hard. Here is why most NLP fails
The Rise And Fall of Open-Ended Questions
Three Tips for Getting Started with Natural Language Understanding
So, you need to understand language data? Open-source NLP software can help!